Frequently Asked Questions

Most residential roof replacements are completed in 1 to 2 days. Larger or more complex homes may take 2 to 3 days. This includes the full tear-off of the existing roof, deck inspection and repair, underlayment installation, new shingle system installation, and complete property cleanup with a magnetic nail sweep.

Generally, if damage is limited to a small area (less than 30% of the roof surface) and the roof is less than 15 years old, repair is often the better option. If damage is widespread, the roof is aging (20+ years), or you've had multiple repairs in recent years, replacement is typically more cost-effective in the long run. Our inspectors will always give you an honest recommendation based on your specific situation — even if the honest answer is that your roof is fine.

Premium architectural shingles like GAF Timberline HDZ and Owens Corning Duration are engineered for Texas conditions and typically last 25 to 30 years. Impact-resistant shingles offer added durability against hail and may qualify you for insurance discounts. Metal roofing systems can last 40 to 70 years. Ridgeline helps you choose the best material for your home's needs, climate exposure, and budget.

A full roof replacement in Texas typically costs between $8,000 and $25,000, depending on the size of your home, the materials selected, and the complexity of the roof. For storm-damaged roofs, insurance often covers the full cost minus your deductible — meaning many homeowners pay only $1,000 to $2,500 out of pocket. Ridgeline provides free, detailed estimates and offers flexible financing options for projects not covered by insurance.

Our lifetime workmanship warranty covers all labor and installation for the life of your roof. If any issue arises due to our workmanship — such as leaks, improper flashing, or installation defects — we return and repair it at no cost to you. This is in addition to the manufacturer's material warranty (typically 25–50 years depending on the product), giving you comprehensive, layered protection and complete peace of mind.

We recommend a professional roof inspection at least once every two years, and always after a major storm. In Texas, where hail, high winds, and extreme heat are common, regular inspections catch small issues — like cracked flashing or loose shingles — before they become costly repairs. Ridgeline offers free inspections for homeowners across the DFW metroplex.

Ridgeline's free 21-point inspection covers every critical component of your roofing system: shingles, flashing, ridge caps, pipe boots, vents, gutters, soffit, fascia, decking condition (where accessible), and attic ventilation. We document everything with photos and measurements and provide you with a clear, written report of our findings — including an honest assessment of whether any work is needed.

A properly installed asphalt shingle roof in Texas typically lasts 20 to 30 years under normal conditions. However, Texas weather — particularly hail and extreme heat — can shorten this lifespan significantly. Premium architectural shingles like GAF Timberline HDZ or Owens Corning Duration can last 30+ years. Metal roofs can last 40 to 70 years. Regular inspections and prompt repairs after storms help maximize your roof's lifespan.

Common warning signs include: missing, cracked, or curling shingles; granules accumulating in gutters; water stains on interior ceilings or walls; daylight visible through the attic; sagging areas on the roof surface; and your roof being 20+ years old. If you notice any of these, schedule a free inspection with Ridgeline. Early detection of small issues prevents expensive repairs later.

Hail damage often appears as dents or bruising on shingles, circular areas of missing granules exposing the dark felt mat, dented metal components (gutters, vents, flashing), and soft spots when you press on the shingle surface. Many signs of hail damage are not visible from the ground. Ridgeline offers a free professional roof inspection where our certified inspectors identify and document every point of impact using photos and measurements. If you've experienced a hailstorm in your area, we recommend scheduling an inspection within 30 days to protect both your roof and your insurance filing rights.

First, ensure your family's safety. Then: (1) Document visible damage from the ground with photos — do not climb on the roof. (2) If there's an active leak, place buckets and move valuables away from the affected area. (3) Call Ridgeline's emergency storm line at (800) 555-1234 to schedule an immediate inspection. (4) Do not make permanent repairs before your insurance adjuster inspects the damage. (5) Keep records of all communication with your insurance company. Ridgeline will guide you through every step once we arrive.

Ridgeline provides 24-hour emergency response for storm damage. For urgent situations like active leaks or exposed decking, we can typically have a crew on-site within 24 hours to secure your home with temporary protection such as tarping. Full repairs are usually completed within 1 to 3 days, and full replacements within 1 to 2 days after insurance approval. During widespread storm events, we prioritize emergency cases and work extended hours to serve as many homeowners as possible.

Hail as small as 1 inch in diameter — about the size of a quarter — can cause functional damage to asphalt shingles. Hail 1.5 inches and larger typically causes more severe and widespread damage that often requires full roof replacement. The severity depends on factors including wind speed during the storm, hail density, the age of your roof, and the type of shingles installed. Even after storms with smaller hail, a professional inspection is recommended because damage is often invisible from the ground.

After a storm, Ridgeline inspects your roof, documents all damage with photos and measurements, and helps you file your claim with your insurance company. We then meet with your adjuster on-site to walk through the damage together. If the initial estimate comes in low, we file supplements with additional documentation. Once approved, we complete the repair or replacement and handle all final paperwork. Insurance claim support is included at no additional cost with every Ridgeline project.

In most cases, yes. If your roof was damaged by a covered peril — such as hail, wind, or a storm — your Texas homeowner's insurance policy typically covers the full cost of repair or replacement, minus your deductible. The key is proper documentation. Ridgeline's insurance specialists document every point of damage, prepare comprehensive claim reports, and work directly with your insurance adjuster to ensure your claim is properly valued and approved. We maintain a 98% claim approval rate.

A denial is not the end. Many insurance claim denials are successfully overturned with proper documentation and advocacy. Ridgeline's insurance team files appeals, provides additional evidence, and coordinates re-inspections with your insurance company. We've successfully reversed thousands of denied claims. If your claim was denied, contact us for a free assessment of your situation — there may still be a path to coverage.

In Texas, insurance companies cannot raise your rates solely because you filed a storm damage claim. Storm damage is classified as a catastrophic event and is treated differently than at-fault claims. Filing a legitimate claim for storm damage is your right as a policyholder and is exactly what your premiums are designed to cover. There is no penalty for exercising this right.

Yes, completely free with zero obligation. A certified Ridgeline inspector will assess your roof, document any damage with photos, and provide you with a detailed report. There is no cost, no pressure, and no commitment required. If we find damage, we'll explain your options clearly. If your roof is fine, we'll tell you that too.

Ridgeline Storm & Roofing serves the entire Dallas–Fort Worth metroplex and surrounding North Texas communities. This includes Dallas, Fort Worth, Plano, McKinney, Frisco, Arlington, Denton, Allen, Garland, Grand Prairie, Irving, Lewisville, Richardson, Carrollton, Flower Mound, Mansfield, Southlake, Keller, Wylie, Prosper, Celina, and many more. If you're in North Texas, we likely serve your area. View all service areas →

Yes. Ridgeline offers multiple financing options including 0% same-as-cash plans, low monthly payment plans starting at $99/month, and deductible financing. All plans feature $0 down payment and no prepayment penalties. Most homeowners are approved within minutes. View financing options →

Ridgeline Storm & Roofing is a GAF Master Elite contractor — a designation held by only the top 2% of roofing contractors nationwide. We are also an Owens Corning Preferred Contractor, CertainTeed SELECT ShingleMaster, and hold a BBB A+ rating with zero unresolved complaints. All of our installers are trained and certified to manufacturer specifications.

Storm chasers are out-of-state companies that follow storms from city to city, collect payment, and move on. If something goes wrong, they're impossible to reach. Ridgeline is a locally owned, permanently established Texas company with a physical office, a 15-year track record, and an 80-person team that lives in the communities we serve. We back every project with a lifetime workmanship warranty — and we'll be here to honor it.